Privacy policy

At Oeklume, we respect the privacy of our customers and visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal information when using our website and services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, place an order, contact customer support, or interact with our services, we may collect information including:

Name
Billing address
Shipping address
Email address
Phone number
Payment-related information
Order history
Device and browser information
Website usage and interaction data

We only collect information that is reasonably necessary to provide our products and services.

How We Use Your Information

The information we collect may be used for the following purposes:

Processing and fulfilling orders
Providing shipping and delivery updates
Responding to customer service requests
Verifying transactions and preventing fraud
Managing returns, exchanges, and refunds
Improving website performance and customer experience
Complying with legal obligations
Sending service-related communications regarding orders and accounts

We use personal information only for legitimate business purposes related to operating our website and serving our customers.

We Do Not Sell Personal Information

Oeklume does not sell, rent, trade, or otherwise transfer customer personal information to third parties for monetary compensation.

We believe customer information should be handled responsibly and only used for purposes directly related to providing our products and services.

Advertising and Marketing

We do not use customer personal information for advertising purposes without appropriate consent where required by applicable law.

If you choose to subscribe to marketing communications, you may receive promotional emails regarding products, updates, or special offers.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the email or by contacting us directly.

Payment Security

Payments are processed through trusted third-party payment providers.

Oeklume does not store complete credit card information on its own servers.

Payment processors handle payment information according to their own security and privacy standards.

Website Security and SSL Encryption

Protecting customer information is important to us.

Our website uses Secure Socket Layer (SSL) encryption technology to help protect personal information transmitted between your browser and our website.

SSL encryption helps safeguard sensitive data, including personal and payment-related information, during online transactions.

In addition to SSL protection, we implement reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, misuse, or loss.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and user experience.

Cookies may be used to:

Remember user preferences
Maintain shopping cart information
Analyze website traffic
Improve website performance
Detect technical issues

Users can control cookie settings through their browser preferences. Disabling certain cookies may affect website functionality.

Information Sharing

We may share limited information with trusted service providers when necessary to operate our business, including:

Shipping carriers
Payment processors
Website hosting providers
Customer support tools
Fraud prevention services

These service providers are only permitted to use information as necessary to perform services on our behalf.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Fulfill orders
Provide customer support
Maintain business records
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of eligible information
Object to certain uses of personal information
Withdraw consent where consent is the legal basis for processing

Requests may be submitted using the contact information listed below.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that such information has been collected, we will take reasonable steps to remove it.

Applicable Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of the United States, without regard to conflict of law principles.

Any privacy-related matters arising from the use of this website shall be handled in accordance with applicable federal, state, and local laws.