Terms of service

These Terms of Service govern your access to and use of the Oeklume website, products, and services. By accessing our website or placing an order, you agree to comply with these Terms.

1. Acceptance of Terms

By using this website, you confirm that you have read, understood, and agreed to be bound by these Terms of Service, our Privacy Policy, Shipping Policy, and Refund Policy.

If you do not agree with any part of these Terms, you should discontinue use of the website immediately.

2. Eligibility to Use the Website

Users must be at least 18 years old or the legal age of majority in their jurisdiction to place an order through this website.

By making a purchase, you represent that you have the legal authority to enter into a binding agreement.

3. Accuracy of Information

Customers are responsible for providing complete and accurate information during checkout, including name, shipping address, billing address, email address, and phone number.

Oeklume is not responsible for delays, delivery failures, or additional costs resulting from inaccurate information provided by the customer.

4. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, and pricing are accurate.

Because many products are handcrafted wooden items, variations in wood grain, texture, color, carving details, and finish may occur and are considered normal characteristics rather than defects.

5. Product Availability

All products are offered subject to availability.

We reserve the right to discontinue products, modify product offerings, or limit quantities at any time without prior notice.

6. Pricing and Currency

All prices displayed on the website are listed in U.S. Dollars (USD) unless otherwise stated.

We reserve the right to correct pricing errors, update prices, or cancel orders affected by obvious pricing inaccuracies.

7. Order Acceptance

Receipt of an order confirmation email does not guarantee acceptance of an order.

Oeklume reserves the right to decline, cancel, or limit any order when necessary, including suspected fraud, inventory shortages, payment issues, or policy violations.

8. Payment Authorization

Customers authorize Oeklume and its payment processors to charge the selected payment method for all approved purchases.

Orders will not be processed until payment authorization has been successfully completed.

9. Shipping and Delivery

Estimated delivery dates are provided for convenience only and are not guaranteed.

Actual delivery times may vary due to carrier operations, weather conditions, public holidays, customs procedures, or other factors outside our control.

10. Returns and Refunds

Returns, exchanges, and refunds are governed by our Refund Policy.

Customers are responsible for reviewing the Refund Policy before making a purchase.

11. User Account Responsibilities

If customer accounts are available on the website, users are responsible for maintaining the confidentiality of login credentials.

Users are responsible for all activities conducted under their accounts unless unauthorized access is promptly reported.

12. Prohibited Activities

Users may not:

Violate applicable laws or regulations
Submit false or misleading information
Attempt unauthorized access to website systems
Interfere with website functionality
Upload malicious software or harmful code
Use automated tools to scrape website content without permission
Engage in fraudulent transactions

Violations may result in account suspension or permanent restriction.

13. Intellectual Property Rights

All website content, including text, graphics, logos, product photographs, product descriptions, designs, icons, and branding materials, remains the property of Oeklume or its licensors.

No content may be copied, reproduced, distributed, modified, or commercially exploited without prior written permission.

14. Customer Reviews and User Content

Customers who submit reviews, comments, photographs, or other content grant Oeklume a non-exclusive right to display, reproduce, and publish such content in connection with business operations.

Users remain responsible for the legality and accuracy of submitted content.

15. Third-Party Services

The website may contain links to third-party services, payment processors, or external websites.

Oeklume is not responsible for the content, privacy practices, availability, or policies of third-party services.

16. Website Availability

We make reasonable efforts to maintain website accessibility.

However, we do not guarantee uninterrupted access and reserve the right to perform maintenance, updates, repairs, or operational changes without notice.

17. Limitation of Liability

To the maximum extent permitted by law, Oeklume shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the website, products, or services.

This limitation applies even if Oeklume has been advised of the possibility of such damages.

18. Product Use Responsibility

Customers are responsible for using purchased products safely and appropriately.

Oeklume is not responsible for damages resulting from misuse, improper handling, unauthorized modifications, or use inconsistent with product instructions.

19. Force Majeure

Oeklume shall not be held responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, labor disputes, transportation interruptions, government actions, pandemics, supply chain disruptions, or communication failures.

20. Fraud Prevention

To protect customers and maintain transaction security, Oeklume reserves the right to verify orders, request additional information, or cancel transactions that appear suspicious or potentially fraudulent.

21. Privacy Protection

Customer information is handled according to our Privacy Policy.

We do not sell customer personal information and do not use customer information for advertising purposes without appropriate consent where required by law.

22. Indemnification

Users agree to indemnify and hold harmless Oeklume, its affiliates, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, or expenses resulting from violations of these Terms or misuse of the website.

23. Termination of Access

We reserve the right to suspend or terminate website access, customer accounts, or services when users violate these Terms, engage in fraudulent conduct, or create risks to business operations or other users.

24. Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable laws of the United States.

Any dispute arising from the use of the website or related transactions shall be subject to the applicable laws and jurisdiction of the United States.